Return & Refund Policy

At The Palestinian Store, we want you to be completely satisfied with your purchase. Our store exists to support a meaningful cause, and as a small, newly established business, returns can sometimes represent a significant financial challenge. If you experience any issue with your order, we kindly ask that you contact us first so we can work together to find the best possible solution.

🛍 30-Day Return Policy

You have 30 days from the date you receive your order to return an item for any reason.

Our Return Policy

• Orders delivered within Denmark: Free return shipping.
• Orders delivered outside Denmark: The customer is responsible for return shipping costs.
• A simple and straightforward return process.

To Be Eligible for a Return

To qualify for a return, your item must:

• Be unused and in clean condition.
• Be returned in its original packaging.
• Have all original tags and labels attached.
• Be accompanied by your receipt or order confirmation.

📦 How to Return an Item

To start a return, please contact us:

Email: kontakt@thepalestinianstore.dk

Phone: +45 21 27 95 39

When contacting us, please provide:

• Your order number.
• The full name used for the order.

This helps us process your request as quickly as possible.

Once your return has been approved, we will send you a free return shipping label (for eligible orders) along with instructions on how to return your item.

Return Address

Infanterivej 19, 1st Floor (Right)

8930 Randers NØ

Denmark

Please note: Returns sent without prior approval will not be accepted.

🛠 Non-Returnable Items

Certain products cannot be returned, including:

• Custom-made or personalised items.
• Special orders.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale items may be returned in accordance with this policy. However, gift cards are non-refundable and cannot be returned.

🔄 Exchanges

If you would like to exchange an item, the fastest option is to return the original item first.

Once your return has been approved, you can place a new order for the item you would like instead.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, or you have received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

We greatly appreciate hearing from you as soon as possible, as this allows us to find the best solution while helping us operate our store sustainably and continue supporting our mission.

💳 Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

Refund Process

• Approved refunds will be issued automatically to your original payment method within 10 business days.
• Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
• If you have not received your refund within 15 business days after approval, please contact us at kontakt@thepalestinianstore.dk or call +45 21 27 95 39.